Fliff is fully committed to promoting responsible social gaming as a policy of customer care and social responsibility. We aim to provide the most fun, social, and rewarding experience possible while taking appropriate measures to ensure this is done responsibly and in a way that fosters customer protection.
We believe it is our responsibility to our customers to ensure that you enjoy your experience using our products, while remaining fully aware of the potential risks that can be associated with social gaming if you don’t take the necessary safeguards to manage your play.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gaming and have put measures in place to assist players who wish to manage their play, and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
1.1. Playing social games should be treated as a fun pastime. Here are some tips to help you manage your social gaming:
Keep it fun
1.2. Playing social games is a form of entertainment, but they should be played in moderation and not to escape reality or for the purpose of generating income through winning prizes.
1.3. Play social games in the right frame of mind and avoid playing if you are under the influence of alcohol or drugs.
Don’t spend above your means
1.4. Set a budget for your entertainment and stick to it. Only purchase Fliff Coins if you can afford to do so. You can always claim Fliff Coins to play for free and play with Fliff Cash via Fliff’s alternative methods of entry (see our Sweepstakes Rules).
1.5. Strictly manage your budget and don’t chase losses.
Keep track of your playing time
1.6. We’re happy you’ve chosen Fliff and we hope that you can continue to enjoy playing, but don’t let social gaming take up too much of your time. Just like going to a live sporting event or movie theater, Fliff exists to provide entertainment.
Make use of our gaming management tools
1.7. If you need some time out to cool-off or exclude yourself from the Fliff platform for a longer period of time, you can follow the steps in section 2.
1.8. If you think you may be gaming too often, review the self-assessment questions in section 3 below.
2.1. We encourage our customers to socially game responsibly, so we offer a variety of responsible social gaming features.
Session Reminders
2.2. Fliff can assist you to play responsibly by operating a Session Reminder each hour.
2.3. The Session Reminder:
Set Daily, Weekly, and/or Monthly Limits
2.4. The daily, weekly, and/or monthly limits function provides you with options to pre-set:
2.5. To pre-set a limit, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to set daily, weekly, and/or monthly limits on your Fliff account usage.
2.6. We will respond accordingly and do our best to efficiently apply your requested limits or send you a follow up response if further clarification is needed. The limits will not come into effect until they have been fully implemented and this has been communicated to you. If after this you find that the limits have not taken effect, it is your responsibility to please inform us immediately.
2.7. You can change or revoke the limits you have set by sending us a request by selecting the “Contact Us” link on the platform and stating your intention to charge or revoke the previously imposed limits. However, limits cannot not be changed or revoked until the conclusion of the selected limitation period.
Cool-Off Periods
2.8. If you need to take a break from the Fliff platform, you can select a cool-off period of 1 day, 7 days, or 30 days.
2.9. To take a break, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to cool-off for a period of 1 day, 7 days, or 30 days.
2.10. Cool-off periods expire at the conclusion of the selected period and cannot be shortened in duration.
2.11. During your cool-off period you will not have access to your Fliff account. This means you will not be able to login, make purchases, or make picks. If you require access to your Fliff account history and information you will need to email Customer Support.
2.12. You may make redemptions during your cool-off period by sending us a request by selecting the “Contact Us” link on the platform, and stating you want to make a redemption from your account.
Self-Exclusion
2.13. If you want to preemptively exclude yourself from the Fliff platform so that you are unable to create a Fliff account, you can email your request to support@getfliff.com. You can exclude yourself for 1 year, 3 years, or 5 years. The email must include your full name, residential address, email address and age to allow us to block you from registering and playing on the Fliff platform in the future.
2.14. If you have an active Fliff account and want to exclude yourself from the Fliff platform, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to exclude yourself for 1 year, 3 years, or 5 years.
2.15. We will apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If after this you find that you can still access the Fliff platform, it is your responsibility to inform us immediately.
2.16. During a self-exclusion period, you will not have access to the Fliff platform. If you require access to your account history and information you will need to email Customer Support.
2.17. At the conclusion of your exclusion period, it will only be possible to create or reactivate your Fliff account by making a written email request to Customer Support via this form linked below. Your exclusion period cannot be shortened in duration. However, you can extend the exclusion period.
2.18. Once the self-exclusion is applied, you will no longer receive r marketing materials from Fliff. We strongly recommend that you also seek exclusion from all other social gaming platforms and avoid social media channels related to such platforms.
2.19. We may also exclude you from the Fliff platform f at our sole discretion if there are reasons to indicate that you may have a social gaming problem.
Permanent Account Closure
2.20. You may choose to close your Fliff account. If you wish to do so, provide a written email request to Customer Support at support@getfliff.com.
2.21. We reserve the right to refuse or close your Fliff account in our sole discretion, pursuant to the agreed upon Terms & Conditions.
3.1. If you think your or someone else’s social gaming is becoming problematic, then it may be a good idea to consider the self-assessment questions below.
3.2. The more questions that you answer “yes” to, the more likely it is that you are having difficulties with your social gaming. To speak with someone who can give you advice and support, please contact the Support Organization referred to in section 4.
4.1. Should you wish to access help and support services for people who have been adversely affected by social gaming, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) using the following email address: helpline@cgaa.info.
4.2. Important: Please note that the CGAA is an independent problem gaming support service and is NOT in any way affiliated with Fliff. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us using this form.
