FAQ

Q: What is Fliff?

A: Fliff is a Social Sportsbook, pioneering play-for-fun sports picks by turning sports betting into a social game. We integrate promotional plays and loyalty rewards to augment the social experience and offer all sports fans the opportunity to earn and win prizes.

Q: Is Fliff available in my state?

A: Players located in the United States, excluding the state of Washington are eligible to use Fliff. Players in the states of Alabama, Georgia, Idaho, Minnesota, Mississippi, Nevada, and South Carolina may use the platform but will be restricted from participating in our Sweepstakes promotions.

For more information on eligibility please see our Terms of Use and Sweepstakes Rules.

Q: What’s the difference between Fliff Coins and Fliff Cash?

A: Fliff Coins are used to play for fun.  They provide the opportunity to win more Fliff Coins, earn XP, and move up the leaderboards while earning badges and a reputation within the Fliff community.  Fliff Coins can be claimed every two hours, or purchased through our cashier but cannot be transferred outside the game or redeemed for prizes.

Fliff Cash is an entry into our promotional sweepstakes. Fliff Cash is free to claim and Fliff Cash won from gameplay can be used in additional games or redeemed for prizes provided the minimum redemption level is met and account holder has been verified in accordance with our Terms of Use.

You can obtain Fliff Cash for free as a bonus with the purchase of certain Fliff Coin packs or via one of our alternative methods of entry.NO PURCHASE IS NECESSARY to obtain Fliff Cash; please see our Sweepstakes Rules for complete details.

Q: What is a Sweepstakes?

A: Sweepstakes are promotional games with prizes for winners. They are used to promote the sales of products (in our case, Fliff Coins) and have been used for decades in the United States and worldwide.

Q: Is Fliff the only company that uses Sweepstakes?

A: No; there are many companies using sweepstakes to promote their products at any given time. Sweepstakes have existed for decades, prevalent both in the United States and around the world.  Notable companies including American Airlines, Expedia, Kellogg’s, McDonald’s, Pepsi, and Publisher’s Clearing House, in addition to dedicated sweepstakes sites and aggregators, all have well-established sweepstakes.

Q: Is Fliff legal?

A: Fliff is the leading Social Sportsbook in the United States. Social sports betting, like social casino, is different from gambling, and is a play-for-fun form of entertainment. In lieu of traditional bonuses, we use sweepstakes as a promotional tool that allows our customers to play and win gift cards and cash prizes. Fliff is partnered with trusted, industry-leading payments gateways to allow for the secure redemption of Fliff Cash. We’ve engaged counsel with the requisite expertise in each jurisdiction where we operate as part of our due diligence to ensure our full compliance with applicable laws and regulations.

Q: Do I need to complete an identity verification?

A: Yes; every customer must complete identity verification to be eligible to redeem a prize.  Our identity verification process is automated and performed securely by our partners at Persona. At a minimum, each customer is required to submit a photo of their valid, government-issued ID, and live selfie photo that matches to the submitted photo ID.

Q: How do I deposit funds to my Fliff wallet?

A: You cannot deposit money to your Fliff wallet.  We are not a real money gaming operator with deposits and withdrawals.  We are a social sportsbook with a dual currency format – Fliff Coins to play for fun, Fliff Cash to play in our sweepstakes mode. Both currencies can be claimed free of charge, but only Fliff Coins can be purchased.  Fliff Cash can be obtained promotionally with the purchase of Fliff Coins, as well as via alternative methods which are detailed in our Sweepstakes Rules.

Q: Does Fliff have customer service?

A: Our customer support team is available 7 days a week to answer your questions and concerns.  Each time you submit a new inquiry, a ticket is generated and our responses will be in reply to the open ticket. Response times may vary depending on the total number of inquiries our support team is fielding, but we aim to reply promptly. Opening multiple tickets for the same inquiry will not result in faster response times.